Refund Policy

REFUND POLICY

Your satisfaction is our top priority. If any issues arise with your order, our clear refund policy outlined below is here to support you.

Refund Timeframe

Once approved, refunds will be processed within 14 business days. If there is any unexpected delay, please don’t hesitate to contact our support team—we’re here to help and will work to resolve the issue promptly.

Secure Transactions

For your safety and security, all refund transactions are processed through PayPal. For additional information regarding payment methods, please review our Billing Terms and Conditions.

Refund Eligibility

After we receive and inspect your returned item, you will be notified by email regarding the status of your refund request. If approved, the refund will be issued to your original payment method within the stated processing timeframe.

Delayed Refunds

If your refund has not appeared yet, we recommend checking with your bank, credit card provider, or payment service provider first, as processing times may vary. If the delay continues, please contact Adamjojo’s Support Team for further assistance.

Sale Items

Please note that only regular-priced items are eligible for refunds. Sale items (discounted products) are non-refundable.

Exchanges

We accept exchanges only for items that are defective or damaged. To initiate an exchange, please contact us at support@adamjojo.com. Once approved, we will provide instructions and the appropriate return address.